Check-in/Insurance

Why you need to take out contents protection for your goods while in storage 

We know your possessions are valuable. That’s why, at Storage Geeks, we do everything we possibly can to make sure they’re safe and secure while in storage. But there are some things we just can’t guarantee to safeguard your goods against, such as fire, flood and infestation. For example, if a neighbouring customer didn’t defrost their freezer properly before placing it in storage, this might lead to water leaking into your storage room causing damage to your possessions.

Unfortunately, the majority of home insurance policies don’t cover your valuable possessions while they are stored away from your home address and in a self storage facility. And those that do provide cover, don’t cover many of the specific storage perils. So we’ve come up with a service that is specifically tailored to exactly meet your storage needs.

Ensuring everyone has contents protection for their goods

In the past, customers have taken out their own insurance at the start of their storage, then not let it continue. This meant they could not make a claim if the worst happened or have storage compensation to offer if their goods damaged someone else’s possessions. For everyone’s peace of mind, we need to know that all customers are covered at all times - that’s why all customers must have contents protection for their goods while they are in our self storage facility. It’s worth noting that many of our competitors take the same approach.

Storage Geeks Enhanced Liability Service has been specially designed for the protection of your goods while they are in self storage and covers a wider range of potential perils than normal household insurance.

What our Enhanced Liability Service protects against

Our Enhanced Liability Service has a number of benefits over most household insurance policies. It will protect your goods against fire, flood, explosion, storm, mildew, mould and just about everything else, such as;

• Physical loss or damage to your property caused by burst pipes or escape of water (including damage to labels on wine bottles)
• Theft accompanied by forcible and violent entry or exit
• Moth, insect or vermin damage from an external source
• Fire
• Lightning
• Explosion
• Earthquake
• Storm
• Riot
• Strike
• Civil commotion
• Malicious damage
• Impact by vehicles and aircraft

Protects your home insurance benefits

Because our Enhanced Liability Service is designed specifically for your items in self storage , it does not affect the ‘no claims’ on your home insurance policy or any claims you might make on your home insurance in the future.

The right cover for you

Your quote for contents protection for your goods, through our Enhanced Liability Service, will be based on the full replacement value of what you’re storing with us. For an estimate, add up the full replacement value of the items you will place in your storage space and call one of our local storage facilities. 

You will be asked to complete an inventory of all the items you put into storage – and in particular to identify any valuable items (valued at over £1,000) you want to put into storage. You will then establish the full replacement value of your contents. That way, not only do you only pay for what you need, but if anything’s damaged beyond repair while it’s in storage, you can be sure you will be compensated and paid the full replacement cost. The cost of our Enhanced Liability Service starts from £5 per week for £3,000 of cover.

Continuous protection for your valuables

Your cover is valid from the moment you put your valuables into self storage, right up to the second you take them away. And because everyone has either taken out our Enhanced Liability Service or confirmed the arrangement of their own insurance, you’re fully covered if anyone else’s possessions cause harm to yours.

Your own dedicated compensation manager

We hope you don’t have to make a claim for any compensation during or after your stay with us. But should the worst happen, our compensation manager and the team at our store are ready to deal with your claim quickly to make sure you get your payment as soon as possible.

What you can’t store at Storage Geeks

Unfortunately, you are not allowed to store the following items at Storage Geeks;

• Fireworks
• Weapons or munitions
• Explosives
• Food or perishables*
• Flamable substances
• Toxic, pollutant or contaminated goods
• Cash and securities
• Living plants, animals or any other creatures
• Radioactive materials, chemicals, biological agents or asbestos
• Tyres
• Battery charging boosters - power inverters / power generators
• Items which emit any fumes, smell or odour
• Illegal goods or goods illegally obtained
• High value items requiring specialist storage
• Cremation ashes
• Waste

* Unless approved by us in advance

Can you provide your own self storage cover?

You can take out your own insurance if you wish, but it must cover goods being placed in self storage. Not all household insurances will cover you whilst your possessions are in a self storage facility, so please check the terms of your policy do include self storage protection and you must provide us with proof of your cover, if you are not using our Enhanced Liability Service. Any policy must cover goods stored in a self storage facility and name the storage company you are storing at, along with the full postal address of the premises. It is your responsibility to keep your storage unit insurance documentation valid and up to date. For more information on Storage Geeks Enhanced Liability Service, please call us on 01932 568660

Wine storage insurance

At certain storage locations we have specialist wine storage areas offering temperature and humidity- controlled storage for your wine. At these locations you will need to protect your wine with our Enhanced Liability Service, while it is in storage at Storage Geeks. We know your wine is valuable. That is why, at Storage Geeks, we do everything we possibly can to make sure it's safe and secure. But there are some things we just can’t guarantee to protect your wine against while it's in your storage unit, such as fire and flood. Unfortunately, the majority of home insurance policies don’t cover your valuable possessions while they are out of your home and in self storage. And those that do, don’t cover specific storage perils. So, we’ve come up with a service that can be tailored exactly to meet your wine storage needs. If you are storing investment grade wine with us, your level of cover can easily be tailored to the current market rate at any given time.  The best place to get up to date wine valuations is wine-searcher and we recommend that you review the value of your wine every six months to make sure you have sufficient compensation for any loss in place.

For more information on contents protection for your goods through Storage Geeks Enhanced Liability Service please call us on 01932 568660